Our Clients


Serving Thousands of Happy Clients

Verbal Ink’s clients come from a wide variety of backgrounds: we work with college students, writers and interviewers, mom and pop businesses, even multinational conglomerates and Ivy League universities. While our clients are all very different, they share an appreciation for Verbal Ink’s accuracy, reliability, and fantastic customer service.

We know because they’ve told us – not only with emails and phone calls, but also by referring many of their friends and co-workers to us. Here are some of the reviews that our services have received from just a few of our many satisfied customers:

What Clients Say About Verbal Ink

“Verbal Ink provides fast, accurate transcripts and is very easy to work with, which allows me to focus on delivering excellent service to my clients.”
Doug Silverstein, Principal, Cypress Consulting

“I’ve used Verbal Ink for all of my transcription needs for the past six years. It’s clear there are real people at Verbal Ink doing the transcription who are skilled researchers as well as transcribers.”
Brenda, Choice Literacy

“Before working with Verbal Ink I transcribed my own work, which delayed data analysis for months. Verbal Ink was recommended to me by a colleague to support a national research grant so we gave them a try with our pilot study. The research team and I were delighted at the quick processing and accuracy of the transcripts. We continued with Verbal Ink as our study moved into its full implementation, and feedback from researchers around the country have confirmed what our pilot researchers said — submitting transcripts is easy, turnaround is amazing, and accuracy and clarity of the final transcripts are spectacular. Thanks, Verbal Ink team!’
Jill A. Perry, Ph.D., Co-Director, Carnegie Project on the Education Doctorate

“You did a great job with the transcripts, were prompt, and very friendly and easy to work with. Thanks for making this such an easy process!’
Jeffrey B., University of Michigan

“I am writing to let you know how pleased I am with Verbal Ink. You have done such a great job that I don’t want it to go unnoticed. Thanks for making my research that much easier!’
Joanne V., UCLA

“We depend on Verbal Ink for interview transcripts. I have always found them to be on time, highly accurate, and cost-effective. How would I sum up our working relationship with Verbal Ink? In a word – invaluable.’
David B.

“I have been really pleased with the transcripts I have gotten from Verbal Ink. I like the format and, most of all, the lack of spelling and grammar errors. You guys are the third transcription company I’ve used, so thanks for being reliable.’
Mandy Y.

“We at Stanford Palliative Research have tried several transcribers and translators. But nobody can beat these folks. They are truly amazing. Their services, quality and rate, just outstanding.’
JJ (Sunnyvale, CA)

“Verbal Ink did an excellent job transcribing focus groups, with regional accents, and fixing small matters as they came up, some of which I should have known to request in the first place. When issues came up, they resolved them quickly and in my favor, with kindness. I would use them again any time.’
Rona R. (Lexington, KY)

“I have been using the services of the Verbal Ink team for the past few months at my company. We send over a hundred audio files to be transcribed every week from my office on the East Coast. The service from Justin and his team is both friendly and professional and the quality of the transcriptions is excellent. They make sure to point out notes if any issues arise so I feel confident they are paying close attention to detail and are not letting anything slip by. I highly recommend trying them out no matter where your company is located!’
Nance C. (Westport, CT)

“I had some very important voicemails that I am using to appeal denial of surgery from my health insurance company. I spent a couple hours struggling around with the Dragon speech recognition software trying to get it to transcribe these voicemails. Finally, I gave up in frustration. Late on a Friday evening I found Verbal Ink in a Web search. I submitted the voicemails that evening. Verbal Ink did the transcriptions over the weekend and put them into MS Word and had them for me by 2:00 PM Monday, all for only $21.00. Finding company these days that can provide fast turnaround, attention to detail, excellent quality all at an affordable price is indeed, a rarity. I would give them six stars if I could!’
John S. (Livermore, CA)

“Quick story: I posted a full day’s conversation for transcription–a huge job with a brand new client. I’ve used Verbal Ink for several years and knew they did solid work on a predictable schedule. But then the transcripts didn’t arrive. When I followed up, there had been a goof: thinking I was deleting an old order, I inadvertently cancelled my new request. Pilot error. Once I contacted my VI rep, they identified the problem and put the job on hurry up. Two days later, I had the files…at a discount, with apologies, even though I goofed. I highly recommend this company–they produce a solid end product and don’t let their interface workflow tool get in the way of real human connection.’
Greg P. (Indianapolis, IN)

“I’ve used these guys for years – excellent service, rates, and transcripts. We have a number of titles and authors in our transcripts, and they manage to get those right most of the time (must do some sleuthing as they transcribe). They never miss a deadline, and it couldn’t be easier to upload files and send notes.’
Brendan P. (Holden, ME)

“Verbal Ink has provided invaluable services to us in moving our research forward. The transcripts have been delivered accurately and in a timely way, with excellent oversight by Justin. I will definitely re-engage you and your team when we are ready to proceed with more transcribing.’
HK, Harvard University

“I cannot assign enough kudos to this team of professionals. I have spent 4 decades in public service both in the medical and law enforcement fields and remember the old “reel to reel tape recorders and court transcriptionists with their little mono-pod stand and machine. You might get a transcript in 3-5 weeks – instead of 3-5 days. My first encounter with Verbal Ink was a very significant one in that I sent them a recording that had many problems with drop-outs, voice imperfections and generally, a poor quality recording due to a malfunction of the recorder itself. This team at Verbal Ink worked through what can only be described as a very significant challenge – and returned to me a transcript that was not only accurate – but accepted by the legal community. While not absolutely perfect considering what I gave them to work with, the Verbal Ink team was able to pull out the “Meat” of the document and was, to be sure, admissible. Since then, I have corrected the recorder problem and in fact, have used Verbal Ink a few more times and will continue to use them and would HIGHLY recommend them to anyone who needs quality transcripts. Cost, quality and quick turnaround place them above the rest. Thanks again fellows! Good Job!’
Joe H. (Cincinnati, OH)




Some of Our Success Stories